We accept T/T, L/C, Cash, Credit card, etc.
Depending on different countries and modes of transportation, sea transportation will usually take 20 to 40 days, and air transportation will usually take 7 days.
Before completing the transaction, we need to determine the specific configuration of the machine and your special needs to customize the machine for you. After completing the transaction, we will continue to follow up the order until you properly use the machine.
We provide complete customer service during your whole journey with Morn Laser. In pre-sales stage, we provide free consultation service and sample service; in production stage, we provide product quality inspection service and provide production status reporting on every step of the machine production; upon you receiving the product, we will provide a complete product training and arrange professional technicians to guide you to install and use the machine.
We need to know your needs to recommend the most suitable machine that fit your budget and processing requirement.
Yes, we can customise based on buyer’s requirement.
The product will be packed by plywood or pallet. They well suit international packing and transport policy.
We will provide the machine production status by pictures, testing videos or video calls to the buyers. We won’t proceed to product packing and delivery unless we get agreement from the buyer.
The workflow expiates in the machine manual and technical video that is delivered together with the machine.
Our warranty for the whole machine is two years. During this period, if there is a problem with the machine parts, we will replace or repair it free of charge. If the warranty period is exceeded, we will still provide technical support for free until the termination of the machine.
After the machine arrives at your factory, your sales consultant will create an online after-sales group. Our after-sales department will guide you to use the machine at your suitable time and regularly check back the machine’s working status.
Once receiving the reporting, we will inspect the machine problem and see if it is caused by human reasons. In the case of non-human factors, we will replace or repair the parts free of charge within the warranty period. In the case of human factors, the customer has to bear the related fee.
Our machines are sold to more than 150 countries and regions. We can ask and obtain our current customer’s consent according to the country you are in, and share the customer’s contact information with you.
Our sales team and after-sales team will contact the customer once we receive the complaint and understand the problems encountered by the customer. Any problem has a solution, the customer may just have a small problem, the most important thing is we will solve it. To fill a complaint, please visit here.
Yes, usually clients prefer to do clearance and arrange delivery by themselves. Local forwarders can arrange this. It will be more convenient.
We have designated agents in many countries worldwide. If you want to meet our sales representative in your country, please contact us for details. If you are interested in becoming an agent of us, please check here.
You are much welcome to be our agent. For details, please check here.
We have a strict production system and rules and we will make sure machines deliver on time. However, delivery can be influenced by COVID epidemic which will be further noticed case by case.
In most cases, we need full payment before delivery. On special condition, we may consider to keep a small amount of quality guarantee deposit once approval.
Please contact your designated after-sales consultant ASAP. We will provide free after-sales service.
The delivery time of different machines is different, generally 20-40 working days.
It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do？
We can record the video of the machine in the factory according to your requirements.Including the working of the machine, the condition of each part and how to use it.
Please contact your after-sales staff. We will provide free after-sales service. Machine parts replacement or repair will be provided on conditions.
We have dedicated after-sales service personnel to guide you on how to install and use, and instruction manuals will be provided.
Sure, your appointed pre-sales consultant will do the cutting testing as your requirement on your behalf and show you the real cutting effect.
We have partners in different countries worldwide. If you want our partner list in your country, please contact us for details. If you are interested in becoming an agent of us, please check here.
We have the QC department to check every step of machine production, and so we can update our customer machine status with pictures and videos.
We provide online installation, online operation training, after-sales service by remote control, video call, etc.
Yes, there will be one tool box, inlcuding spanners, wires, valves, etc., which will help you to install the machines easily .